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FAQ

FREQUENTLY Asked Questions

 
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  • We love your four-legged friends, but due to our fragile ecosystem, we kindly ask guests to leave their pets at home.

  • Due to the organic architecture and the sandy roads and paths we cannot recommend CASA LAS TORTUGAS for people with mobility impairments

  • Mandarina Seaside is a beachfront restaurant open for breakfast, lunch, and dinner, also offering our exclusive UMO grill for lunch and dinner. On the second floor, you'll find AMA, a Japanese cuisine restaurant open exclusively for dinner. Next door is LUUMA, our famous tapas bar and gathering spot, available for dinner only. For reservations, please contact the front desk.

  • Everybody from 12 and older is welcome at Casa las Tortugas

  • Yes Mandarina Seaside restaurant, Umo and Ama are open to the public.

  • We offer wellness programs that include spa treatments and healing, along with sports activities at our sports club. We have daily yoga classes and, in the evenings, we host cocktail parties. You can also book tours and packages. For more information, please check our website.

  • No, everybody can come and join the yoga lessons. But for guests its free and they have priority as we have limited capacity.

  • The cancelation policy will depend on the type of rate you choose. Please check our web for more info

  • Our space is limited, but we can adapt and personalize your event. Please contact our reservations WhatsApp number listed in our contacts.

  • From Cancun Airport to Chiquila (where the Ferry`s port is)

    External transport:
    -ADO (Mexican bus station)
    -Taxi

    Private transport: (For more information contact us to [email protected])
    -Ground transportation
    -Air transportation

    From Chiquila to Hotel Casa las Tortugas, Holbox:
    -Ferry ( takes 30 min )
    -Taxi next to the ferry`s `port (charge around 100-150MXN)

 
Hotel Casa Las Tortugas
Avenida Damero mza 23 Lote 3,
Isla Holbox, Q.R., ,
Mexico
+52 984 133 9518 [email protected]
Hours
Mon 7AM TO 10PM
Tue 7AM TO 10PM
Wed 7AM TO 10PM
Thu 7AM TO 10PM
Fri 7AM TO 10PM
Sat 7AM TO 10PM
Sun 7AM TO 10PM

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The New York Times
Condé Nast Traveler
Vogue
National Geographic
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House & Garden
Martha Stewart Weddings
Vogue Japan
USA Today Go Escape
A Hotel Life
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— Condé Nast Traveler

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Hotel Casa Las Tortugas® All Rights Reserved 2026 Isla Holbox, México.