The signature Rate

The hotel requires the following 3 payments under the conditions listed below:

• Payment 1: 25% at the time of booking.

• Payment 2: 50% 15 days prior to the arrival date. (30 days for reservations during the christmas holidays) 

• Payment 3: the remaining 25% will be charged at check-in.

The hotel will charge your credit card for each payment. 

Extra beds are not available in the rooms.

During the Christmas special season (December 19th 2026 – January 3rd 2027), a minimum stay of 6 nights is required.

The hotel does not accept groups larger than 6 people.

For the rest of the year, a minimum stay of 3 nights is required.

The hotel does not accept children under 12 years of age at time of check in.

Minors may not stay in any of the rooms without the accompaniment of an adult.

The hotel does not accept pets.

For policy, comfort, and safety reasons, smoking is not permitted inside the rooms or anywhere on the property, including cigarettes and vaping devices.

Once the reservation is confirmed, the guest agrees to all the terms and conditions of Hotel Casa Las Tortugas, as well as its hotel and cancellation policies.

Non-Refundable Rate Policy

Payment Terms

• Full Prepayment: The total amount of the reservation, including taxes and fees, will be charged to your credit card at the time of booking.

• Guarantee: Your booking is only confirmed once the full payment has been successfully processed.

Cancellation: all deposits paid are non-refundable and will be forfeited in full.

During Christmas reservations must be cancelled at least 30 days prior to the arrival date.

Early Departure: In the event of an early departure, guests will still be charged the full amount of the reservation as originally booked. No refunds or adjustments will be made for unused nights.

Booking Confirmation: Upon completing the reservation, please ensure that all details, including dates, room types, and guest information, are accurate. Any discrepancies should be reported to us immediately to avoid inconvenience during check-in.

No-Show Policy: If guests fail to arrive on the scheduled date of check-in without prior notice, the entire reservation amount will be charged as a no-show fee.

Exceptions: In certain exceptional cases, such as natural disasters, government-mandated travel restrictions, or other unforeseen circumstances beyond your control, please contact us directly for possible considerations. Verification and documentation may be required.

In extreme cases of natural disasters such as floods, hurricanes, tsunamis, earthquakes, or pandemics, the reservation deposit will be refunded.

Inclement Weather Policy

At Casa Las Tortugas the safety and wellbeing of our esteemed guests remain of utmost importance, especially in emergency situations. In light of severe weather conditions, we offer the convenience of accommodating reservation changes to ensure that our guests are able to fully enjoy their stay with us.

This policy applies solely in the event that your flight undergoes modification or cancellation as a result of inclement weather.

Arrivals - Terms and Conditions: 

In order to proceed with the following benefits, it is imperative that the reservation guarantee deposit has been covered beforehand.

• Proof of flight cancellation or modification by the airline is required, specifying severe weather conditions or force majeure as the cause.

• Hotel will issue a nights certificate valid for travel up to 12 months after the weather disruption.

• The certificate must be requested with a maximum of 60 days after the natural event.

• Nights Certificate must have the same number of guests, room nights, and room type as the original reservation. Additional room nights, guests, or room categories will incur extra charges.

• Dates to redeem the certificate are subject to availability, and holidays seasons or special dates does not apply and any additional perks or inclusions will be subject to availability based on the rescheduled dates.

• If guests are unable to arrive due to flight cancellations, they may arrive on the days following the cancellation and stay the same number of nights as originally booked, subject to availability. Alternatively, guests have the option to get a unused nights certificate.

Departures - Terms and Conditions:

Casa las Tortugas provides discounted rates for extended stays (subject to room availability) for those affected by canceled flights.

• Payment should be made directly at the Front Desk, and rates are non-commissionable.

• There are no refunds for early departures. Alternatively, guests have the option to get a unused nights certificate.

For reservations made through groups, weddings, or third-party entities such as tour travel operators, travel agents, or online travel agencies, their specific policies will be in effect. It is recommended to contact them directly for further assistance.
This policy may be subject to change or discontinuation without prior notice.

• For flight information, please contact the airline directly.

Additional information, kindly reach out to our Reservation Department via email at [email protected]

Certificate Terms and Conditions:

• The certificate applies to nights that have been reserved and prepaid in advance.

• The certificate is valid for 1 year from the original travel date. It is non-transferable, nor is it redeemable for cash. Subject to availability, and surcharges may apply.

• Excludes the day of departure. Airfare and transfers are not included.

• This policy applies to reservations booked on holboxcasalastortugas.com

• Bookings made through Tour Operators or 3rd party websites must contact their original booking source for information on the hurricane policy for their reservation.

• • The certificate does not apply to redeem for stay days through Easter Week, Christmas Day, and New Year's Eve. Other blackout days could apply.

Tortugas Group makes a constant effort to be a company committed to society and the environment. Likewise, we invite all our co-workers, clients, and guests to be equally as responsible so that future generations have the opportunity to enjoy our paradise. For this reason, we would like to share some suggestions with you which we should all keep in mind when visiting:

Avoid buying, using, or bringing disposable cool boxes (coolers) onto our island.Have a unique experience; enjoy Holbox by bike. Avoid the use of motorized vehicles.If you rent a golf cart, respect the designated roads.

Read the informative signs around the island carefully and respect the nesting sites; remember that we are in a protected nature reserve. Find out about, respect, and don’t consume species out of season. Turn down all types of disposable plastics like straws, plastic bags, cups, etc.Use biodegradable sun creams and tanning lotions.If you go shopping, avoid getting products in plastic bags. Tiny actions can help make HUGE changes.