• WE KINDLY INFORM YOU THAT THE HOTEL DOES NOT ACCEPT CHILDREN UNDER 12 Years OLD

  • RATE PER ROOM PER NIGHT , BASED IN DOUBLE OCCUPANCY. TAXES AND BREAKFAST ARE INCLUDED ON THE RATE.

  • Off the Grid - The hotel provides internet access but Holbox has it’s struggles with the lack of infrastructure. Something the hotel is always trying to improve. The internet connection can suffer very low speeds when the traffic increases, therefore guests may experience some inconvenience, so be ready to really enjoy our paradise without distractions of the World Wide Web.


hotel policy

  • The hotel required the 100% of the full amount 20 days prior your arrival

  • The hotel does not have extra beds

  • During Christmas season (December 20th - January 6th ), a minimum stay of 6 nights is required.

  • During Easter season (April 12th - April 28th ), a minimum stay of 4 nights is required.

  • The rest of the year we required 3 nights of minimum stay

  • Minors are NOT allowed to stay in a room without an adult present.

  • The hotel does not accept any pets.

  • Upon confirmation of the reservation, the guest is acknowledging that they have read and accepted Hotel Casa las Tortugas cancellation policy.

 

Cancellation policy

  • Reservation should be cancelled or modified 20 days prior to the arrival date to avoid a penalty of 100% of the total cost of the reservation.

  • The Hotel requires a period of 60 days after your cancelation in order to complete the refund.

  • No shows will be charged the full cost of the stay.

  • In extreme cases of natural disaster, such as hurricanes, floods, tsunamis or earthquakes, we will refund the deposit.

  • Refunds will be subject to a 50 US dollar administration fee.

CODE OF CONDUCT FOR VISITORS

Tortugas Group makes a constant effort to be a company committed to society and the environment. Likewise, we invite all our co-workers, clients, and guests to be equally as responsible so that generations to come also have the opportunity to enjoy this paradise.

 For this reason, we would like to share some points with you, which we should all keep in mind when visiting:

  •  Avoid buying, using, or bringing disposable cool boxes (coolers) onto our island.

  • Have a unique experience; enjoy Holbox by bike. Avoid the use of motorized vehicles.

  • If you rent a golf cart, respect the designated roads.

  • Read the informative signs around the island carefully and respect the nesting sites; remember that we are in a protected nature reserve.

  • Find out about, respect, and don’t consume species out of season.

  • Turn down all types of disposable plastics like straws, plastic bags, cups, etc.

  • Use biodegradable sun creams and tanning lotions.

  • If you go shopping, avoid getting products in plastic bags.

 Tiny actions can help make huge changes.

SUSTAINABILITY POLICY

 
 
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