***** from march 1st 2018 the hotel don´t accept kids under 12 years old ****
***** FOR YOUR INFORMATION FROM JUNE 1ST 2018 WE ARE OBLIGATED TO CHARGE ENVIRONMENTAL TAXES OF 20 PESOS PER ROOM PER NIGHT BY STATE LAW. THIS WILL BE CHARGED UPON CHECK-in IN CASH****
- the taxes are included on the rate
- price per room per night in usd, based in a double occupancy
- the price includes breakfast and air conditioning
- The hotel required the 100% of the full amount 20 days prior your arrival
- The hotel does not have extra beds
- We required 3 nights of minimum stay
- During Christmas holiday (December 20th - January 8th ), a minimum stay of 6 nights is required.
- During Easter season (April 9th - April 23rd ), a minimum stay of 4 nights is required.
- Minors are NOT allowed to stay in a room without an adult present.
- The hotel does not accept any pets.
- Upon confirmation of the reservation, the guest is acknowledging that they have read and accepted Hotel Casa las Tortugas cancellation policy.
- Reservation should be cancelled or modified 20 days prior to the arrival date to avoid a penalty of 100% of the total cost of the reservation.
- The Hotel requires a period of 60 days after your cancelation in order to complete the refund.
- No shows will be charged the full cost of the stay.
- In extreme cases of natural disaster, such as hurricanes, floods, tsunamis or earthquakes, we will refund the deposit.
- Refunds will be subject to a 50 US dollar administration fee.